Information unaudited Information ungeprüftBecoming an LLB client - the efficient way

With our digital onboarding, new clients can open their account in just a few steps – quickly, efficiently, and entirely online. A benefit not only for them but also for LLB.

LLBʼs digital onboarding makes it easier than ever for our clients to open an account. In just a few steps, both private individuals and clients of institutional partners can verify their identity online and sign contracts digitally. What was once a time-consuming process involving paper documents and in-person visits can now be completed in just a few minutes – all from the comfort of home.

Three digital onboarding options cater to the diverse needs of our clients. Self-onboarding for private clients enables fast, fully digital account opening, while hybrid onboarding for institutional partners, such as asset managers, digitalises the collection of client data but still requires a paper-based signature. The fully digital solution for clients of asset managers takes it a step further, allowing contracts to be signed entirely online. This ensures that the needs of a wide range of clients are met flexibly and efficiently.

Component of long-term growth

The implementation of these digital processes is part of the EAM Powerhouse (see also paragrah EAM Powerhouse), a comprehensive initiative aimed at optimising digital services for our institutional partners.

Digital onboarding is not only a practical service for new clients but also a strategic step towards increasing our efficiency. Automating the process significantly reduces the effort required to open an account, cutting both workload and processing time. Full digitalisation of the onboarding process enhances the client experience and streamlines the efficient management of new clients.

This streamlined process allows us to acquire clients more quickly while simultaneously enhancing client satisfaction. In an era where clients increasingly prioritise fast and hassle-free services, digital onboarding offers a significant advantage.

From self-onboarding to digital advice

But self-onboarding is just the beginning. The next step, planned for 2025, is the introduction of a digitally supported advisory application for Private Banking. This application will allow the bankʼs client advisors to handle not only account openings but also product transactions and other services digitally. This will give clients and advisors even faster and more convenient access to the full range of banking services.

By continuously expanding and optimising digital onboarding, we are placing a clear focus on efficiency and client satisfaction. The initial feedback from our clients confirms that we are on the right track.