Information unaudited Information ungeprüftDigitalisation and infrastructure

Digital transformation

Digitalisation is a key project at the LLB Group. It is being driven by our ACT-26 strategy and the comprehensive LLB.ONE programme. The LLB Group wants to become more agile, more digital and more scalable in the coming years. To achieve this goal, we are continually modernising our products, services and internal processes. The Group CDO Division coordinates this digital transformation and ensures that the development of the project is in line with the Group’s strategy, that all resources are efficiently employed and that clients and employees are involved in the transformation process.

LLB.ONE

Digital products and services are at the core of our web-based banking. LLB.ONE enables us to improve client experiences, optimise processes and promote growth. To speed up progress and enable us to critically evaluate existing processes, we work with agile value streams. These facilitate closer coordination between different departments and functions. More efficient processes increase our clients’ level of satisfaction. By the end of the current strategy period in 2026, we shall invest a total of CHF 100 million in the LLB.ONE programme.

Efficieny and digitalisation with LLB.ONE

Implementation in 2025

In the report year, we made further progress in the digital transformation of key areas of the LLB Group. Our goal is to offer our clients simple and reliable services through all our various channels and to make these more scalable. This involves improving the quality, security and efficiency of our processes, automating selected procedures and creating more free time for personal care and advice.

Mobile and online banking

Since 2024, following the modernisation of our mobile banking programme, we are able to offer our clients an improved mobile app. On the basis of this, we completely upgraded our online banking programme in the report year. The programme’s navigation, appearance, safety standards and functionality were redesigned to match those of the mobile banking system. In this way, we create a consistent form of usage over both channels and simplify navigation. This upgrade is a part of our long-term development of the digital channels. Due to the fact that we design and develop the underlying technology ourselves, we can implement extensions and improvements very efficiently.

Digital onboarding

Since 2024, our clients have been able to open their business relationship with LLB completely digitally. For example, accounts and custody accounts can be set up by clients themselves online. The identity check, signing of documents and all processes operate electronically, securely and efficiently.

In the report year, we again expanded our digital onboarding process. It can be carried out not only by clients themselves via the website, but also directly during an advisory discussion. This enables us to tie the digital process even more closely to the provision of individual advice, thus increasing its importance, particularly for private banking clients. In a new step, Austrian investment service providers can also become digital clients at LLB. In the next phase, we intend to extend digital onboarding to further client groups, make it available over various channels, and completely integrate it in the banking systems. At the same time, this will improve our clients’ experiences, compliance and efficiency.

Digital banking

Our banking products have also been used increasingly online since 2024. In 2025, we supplemented our digital offering with specific functions: clients can now open time deposits by themselves via digital channels. They can be opened in Swiss francs, Euros, US dollars and Pounds Sterling with maturities of from one month to ten years. This digital time deposit offer is based on experience gained with “willbe” and is now also available through other LLB digital channels. This simplifies procedures while at the same time improving efficiency. In addition, in 2025 we started offering virtual debit cards, which can be conveniently ordered online and used immediately. This make online payments even easier and, above all, safer.

Financing

We started optimising our lending processes several years ago by making the resubmission of loan applications automatic in order to shorten through-put times. In 2025, we were able to further improve the digital mortgage lending process. Loan agreements in Liechtenstein and Switzerland were standardised, the preparation of mortgage agreements was automated and applications made by committees was introduced. We provide clear depictions of financing details in our e-banking programme. Pricing is also now automated and adjusted for the individual financing situation, as well the latest regulatory provisions. Clients can check their financing possibilities via e-banking and submit loan enquires themselves directly. In a pilot phase, we are testing the provision of digitally supported financing advice to make the process more personal and even simpler for our clients.

Professional investors

For years, we have promoted collaboration with intermediaries and independent asset managers by expanding our range of digital services. An example is the LLB FIX interface in the B2B service offer of “LLB Xpert Solutions”. This enables asset managers to send us stock exchange orders directly from their portfolio management system. Since 2024, the onboarding process for external asset managers and their clients has been completely digital. This simplifies procedures for both asset managers and us therefore providing both parties with more time to care for clients.

wiLLBe

This LLB investment app was launched in 2022. A year later, we expanded it to include a savings function with call money in Swiss francs, Euros and US dollars. In 2024, the possibility of opening time deposits in the same currencies was added. In 2025, we have expanded the app again by enabling clients to purchase physical gold via the app with just a few clicks. We offer gold at attractive conditions and can store it in the LLB vault. Gold holdings can be reviewed at any time via livestream. And now we have also added the possibility of call money and time deposits in Pounds Sterling and supplemented our range with a curated selection of investment funds. Furthermore, selected elements from willbe are to be integrated in the LLB offer, for example digital opening of time deposits. All of these new features mean simpler and more efficient processes.

Digitalisation of payment systems

For this purpose, clients use digital solutions such as QR bills, eBill, or LiPay the payment app. In addition, the mobile payment apps Apple Pay, Google Pay, Samsung Pay and Twint (via LLB Schweiz) are also available. At the same time, in 2025 we made great progress with the implementation of instant payments and now can offer this service to our clients in Liechtenstein and Switzerland.

Shared Service Center

Shared services are internal services, which we bundle together for the entire LLB Group and offer centrally. The Group Shared Services Division is responsible for supporting the Group companies with high quality, efficient services through its Shared Service Center.

Shared Services include the following functions:

• Client onboarding
• Payment transactions
• Securities, foreign exchange and money market trading
• Securities and precious metals administration
• Financial institutions – counter party management

In 2025, we attained a new record with over 29 million transactions being processed. In the previous year too, a record number of transactions was achieved.

Group Shared Services is also responsible for physical banking operations including building infrastructure. The completion of the Campus Giessen in Vaduz and the refurbishment and subsequent move into the Modissa building in Zurich represent two strategically important milestones for the building infrastructure of the LLB Group (see chapter Infrastructure and Special Stable foundation. Targeted growth.).